Careers We bank on talented and skilled champions

The Associate is responsible to develop professional relationships with clients by providing efficient and effective services.

Key Responsibilities:

• Support in building a sales culture with both new and existing customers by identifying their needs and determining the appropriate products or services.
• Cross-sells bank products.
• Maintains Teller drawer, process customer transactions and account opening in a timely and accurate manner and in accordance with bank policies and procedures.
• Maintains currency and coin supplies as prescribed by bank policy and assists in managing the branch cash limits.

Prerequisites:

• Minimum HSC or alternatively a degree in Finance or Banking and Finance from a recognized institution.
• Previous working experience in a bank or financial institution would be an advantage.

Skills:

• Ability to provide an appropriate level of attention to detail and accuracy in a fast-paced, process-driven environment.
• Ability to work accurately and efficiently under pressure & without constant supervision.
• Ability to meet & excel in quality service standards, and assess customer satisfaction.

The deadline for application is 27 November 2024.

The Coordinator - Operations is responsible to execute all the day to day activities/ tasks within Payments Unit and report to the Line Manager of Business Operations.

This role is responsible to provide leadership, support and guidance to the team and ensures compliance with established MauBank’s regulatory guidelines, procedures and provide high quality service.

Key Responsibilities:

• Responsible for processing of payments and remittances emanating from customers and other banks as per the respective Bank of Mauritius cut off time.
• Responsible for the day to day running of the Clearing unit and the Post Office Support Desk.
• Ensure all backend processes and procedures are followed within the defined SLA for below banking services under Payments:
  • Salary Processing
  • Internal transfers
  • MACSS (In/out)
  • Direct Debit
  • EFT in/out
  • MNS/CNP
  • Standing Order
  • Cheque Book Request
  • Online payments
  • Archive Retrieval
• Resolve discrepancy noted and escalated where required.
• Attend to customer’s query within established SLA
• Ensure proper reconciliation with the Bank of Mauritius’ statement and any other transfers effected wherever applicable.
• Ensure all proper documentations and compliance as required for customer & merchant signup and process for approvals.
• Data capture & verification of customer information amongst other related operations tasks.
• To ensure adherence to all banking policies, procedures and regulatory guidelines.
• To ensure all KYC and Anti-Money Laundering requirements are being followed. To make regular checks and record/report findings.
• To ensure proper record keeping at all times.
• Ensure reporting in a timely manner to the Line Manager for any exceptions, issues, road blocks being encountered during the day to day operations.

Prerequisites:

• Candidate should have minimum at least a diploma or degree in Finance or Banking from a recognized institution.
• Minimum 5 years of banking experience in similar environment would be an advantage.
• Well versed with Banking guidelines, Policies & Procedures (internal & external) and regulations.
• Maintain confidentiality of information, be ethical and willingness to work during odd hours.

Skills:

• Adherence to the professional code of ethics;
• Team player, self-motivated and well organized;
• Good interpersonal skills;
• Good analytical skills; and
• Prepared to go extra miles to meet deadline.
• Proficient in Excel and using its advance features for reconciliation, reporting and tracking.

The deadline for application is 24 November 2024.

The Officer – Data Management Unit responsible to assist the Team leader / Line Manager – Data Management Unit in the day to day operations and activities. This role is responsible to execute instructions from the Team Leader / Line Manager and act as a checker for all operational tasks ensuring all checks before approving the activities/ tasks & helps to spot the activities that appears suspicious/incorrect.

Key Responsibilities:

• Works closely with associates and ensures account opening procedures are followed at all times and customer data is properly captured on account opening/product forms and systems.
• Works to ensure complete set of KYC documents are submitted & performs account maintenance, product registration, signature and document scanning, monitor renewal/ dormant/ abandoned and closed accounts.
• Works to ensure Data integrity and consistency with respect to all Data on Finacle (CRM) as per profile forms and KYC documents and internal requirements are captured within SLA for all new accounts as well as existing customers with necessary amendments.
• Works on all backend process and procedures are followed within the defined SLA for below banking services:
  • Customer Onboarding
  • Dormant account reactivation
  • Fixed Deposit management
  • Interest manual calculation and payment
  • Abandoned funds transfer and claims
  • Customer Signature maintenance
  • Records keeping
  • Testing of new functionalities and other systems enhancement.
• Ensure zero financial and reputational loss.
• Ensure proper recovery of charges and commission as per current Bank’s Tariff of charges and commission.
• Maintain knowledge and adherence to Compliance, Risk, Regulatory bodies requirements, Bank policies and procedures.

Prerequisites:

• HSC, Diploma or Degree in Banking / Finance or any other acceptable qualification from a recognized institution.
• Candidate should have at least 2 years of experience in similar position.
• Well versed with Compliance, Regulatory guidelines and internal policies.
• Proficient in Excel and using its advance features for reconciliation, reporting and tracking.

Skills:

• Excellent oral and written communication skills, ability to convey information effectively and convincingly to all levels.
• Planning, Organizing, budgeting and reporting.
• Knowledge of Banking Operations.
• Process and quality driven with high attention to details.
• Analytical, proactive and solution oriented.
• Highly committed to procedural compliance.

The deadline for application is 24 November 2024.