MauBank, a major player in the Mauritian banking sector, offers Retail, SME, Corporate, and International Banking services. In line with its ambitious growth strategy, the bank is looking for talented individuals to join the MauBank family in the following positions:
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The Client Manager is responsible to deal with customers and to assist one or more Relationship Managers with product knowledge, sales research and customer relationship development. He / She needs to attend to customer’s operational requests and conduct business reviews to ensure clients are satisfied with their products and services and promote cross selling.
KEY RESPONSIBILITIES:
- Maintain Relationship Plans for all customers in the portfolio such that contact, site visit with customer and performance report is prioritized.
- Prepare sale notes, offer letters & renewal letters
- Prepare credit for proposals or reviews and submit recommendations to the appropriate approval committee under the Relationship Manager supervision
- Determine the products that are the most effective in meeting customers’ needs and be able to sell these at short notice both reactively and proactively
- Act as the 1st point of contact in the absence of RM
- Consistently provide exceptional customer service to SME & Business Banking clients and ensure timely transaction processing and service delivery
- To be fully aware of external regulatory and legal requirements and internal policy, risk and control environment and adhere to all related guidance and processes
PREREQUISITES:
- Degree in Banking and Finance/Accounting from a recognized institution or an alternative qualification from a recognized institution in a field of study relevant to the scope of work and acceptable to the Bank.
- Minimum of 5 years working experience in the banking or in a similar position.
- Good knowledge of regulations within the financial sector.
SKILLS:
- A detailed understanding of Regulatory guidelines and credit risk policies, banking regulations, guidelines, policies and procedures.
- Strong at delivering high level of customer satisfaction, able to aptly apply sound judgments to varying issues, highly attentive to details and able to meet tight deadlines.
- Strong computer proficiency with Microsoft Office
- Excellent oral and written communication skills, ability to convey information effectively and convincingly to all levels.
- Ability to drive business and deliver strong results.
- Strong credit, accounting, analytical skills and report writing skills.
- Ability to work under pressure.
- High levels of integrity and confidentiality.
The deadline for application is 21 July 2024.
The Head of Sales Treasury will be responsible for overseeing the treasury department's sales activities. This role typically involves managing client relationships, developing sales strategies, and ensuring that the treasury's products and services meet customers' needs.
KEY RESPONSIBILITIES:
- Client Relationship Management: Building and maintaining relationships with key customers, understanding their needs, and providing tailored treasury solutions.
- Sales Strategy Development: Creating and implementing sales plans to meet revenue targets and expand the client base.
- Analyze market trends, competitor activities, and regulatory changes that could impact the treasury function.
- Working closely with other departments such as finance, operations, and compliance to ensure seamless service delivery.
- Leading and mentoring the sales team, setting performance goals, and ensuring continuous professional development.
- Monitoring sales performance, preparing reports for senior management, and making data-driven decisions to improve sales processes.
- Develop and lead the implementation of the treasury sales strategy in line with the overall Bank Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
- Drive sustainable growth and acquisition of new customers through the creation, development and maintenance of high-quality advisory relationships.
- Set strategy, drive business performance, and assist in the monitoring, analysis and reporting of both strategic objectives and business development projects in progress.
- Oversee and maintain productive and strategic relations with customers/suppliers/line managers/stakeholders to drive the development and delivery of business solutions and revenue growth for the bank.
- Achieve the set financial targets every month and monitor the sales performance on a month-to-month basis.
- Manage an effective customer loyalty program for networking and deepening MauBank's market penetration.
- Disseminating the corporate culture by promoting the values of the organization.
PREREQUISITES:
- Degree in finance, business administration, economics, or a master’s degree in finance or any other related discipline.
- Professional certifications such as Certified Treasury Professional (CTP), and Chartered Financial Analyst (CFA) will be an advantage.
- Minimum of 10 years of working experience in the field, with exposure to treasury operations, including cash management, liquidity solutions, risk management and investment strategies.
- In-depth knowledge of treasury products and services, financial markets, and regulatory requirements.
- Proven experience in sales and client relationship management within the financial services or treasury domain. This includes experience in developing and executing sales strategies and managing high-value client accounts.
- Strong analytical and problem-solving skills to assess client needs and develop tailored solutions.
- Proficiency in negotiation to achieve favourable outcomes for both the client and the organization.
- Familiarity with CRM systems, financial software, and data analytics tools.
SKILLS:
- Strong business acumen, with good knowledge of risk, product and operational activities and processes
- Strong reporting skills Self-confident person with excellent drive, dedication to work, action and achievement-oriented, high level of motivation and exceptional attention to detail.
- Excellent interpersonal skills; with the ability to build lasting and strong internal relationships at senior levels and across business units, developing a strong and broad network of contacts within the Bank.
- Ability to multi-task and prioritise workload.
- Teamwork skills and the ability to lead and motivate others.
- IT skills - conversant with Office Automation tools.
- Excellent analytical and Finance skills, with proven ability to interpret, analyse and present financial information and performance metrics.
The deadline for application is 19 July 2024.
The salary shall be market related and commensurate with qualifications and experience.
At MauBank, we are proud to be an Equal Opportunity Employer. Only the best-suited candidates will be convened for interview. MauBank Ltd reserves the right not to proceed with any recruitment as a result of this advertisement, nor shall it assign any reason for not proceeding with the recruitment.