Careers We bank on talented and skilled champions

The Officer - IT Application and Channels will support the manager in the day to day operations and ensure that all assigned tasks and processes are handled in an effective and efficient manner to meet objectives of the department.

Key Responsibilities:

• Support the installation, configuration, and maintenance of the bank’s different software being used.
• Participate in the design configuration, project management, problem diagnosis, maintenance and installation of banking application systems.
• Develop reports for users of the bank and regulatory bodies.
• Provide support to end-users on related applications.
• Ensure uptime of systems.
• Provide regular updates to relevant forums and facilitate timely identification, escalation, resolution and follow-up on operational issues.

Prerequisites:

• A degree or post graduate degree in Information Technology from a recognized institution.
• Working experience in a banking institution in IT department will be a plus.

Skills:

• Experience with software programs related to bank operations will be an advantage.
• Knowledge in .NET, C++ or any other software development tool will be an advantage.
• Knowledge in SOAP & REST API.
• Knowledge in Oracle SQL/PLSQL, MySQL, NoSQL or any other RDBMS tool.
• Ability to work effectively and professionally with business stakeholders, end users, management, and others outside the organization.
• Good analytical and problem-solving skills.

The deadline for application is 1 February 2024.

The Network Specialist - IT Infrastructure is responsible for administering the Bank LAN and WAN and to maximise the availability, confidentiality and integrity of the network infrastructure. He is also responsible to recommend and evaluate changes and new solutions to optimize the network.

Key Responsibilities:

• Advanced knowledge of routing and switching on Cisco products.
• Design network specifications by analysing workflow, access, information, and security requirements.
• Define network policies and procedures;
• Maintain network maps of all sites.
• Analyse network performance issues including availability, utilization, throughput, and latency.
• Experience in network monitoring systems
• Maintain network performance by performance tuning.
• Troubleshooting network problems and escalating to vendor.
• Investigate, recommend and install enhancements and operating procedures that optimize network availability.
• Perform network component upgrades by testing, evaluating, and installing enhancements and patches.
• Maintaining administrator documentation.
• Implement network security, including building firewalls, applying cryptography to network applications, and backup and disaster recovery plans.
• User network access management, monitoring and control.
• Administer next-generation network and application firewalls.
• Administer IPS.
• Administer endpoint security software and deployment.
• Administer proxies.
• Administer email gateway.
• Experience in IP telephony.
• Experience in Load balancers.
• Provide technical expertise in RFP & RFQ preparation.
• Evaluate and/or recommend purchases of network hardware and software.
• Planning and executing equipment selection, installation, configuration, and testing.

Prerequisites:

• Degree holder in IT or other qualification acceptable to the bank.
• Minimum 3 years’ experience as an accomplished network administrator in a complex environment preferably in the banking sector.

Skills:

• Significant experience with the use of network monitoring and diagnosis tools.
• Hands-on experience in networking, routing and switching.
• Possession of a Cisco certification such as CCNP or CCNA is an advantage.
• Juniper, Cisco, CWNA or BCNE training desired.
• Must have exceptional well-rounded skills to quickly troubleshoot, identify and remediate operational issues and proactively identify and tune network performance across a variety of Cisco technologies.
• Experienced in working within an IT support function.
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem
• Critical thinker and problem-solving skills.
• Team player.

The deadline for application is 31 January 2025.

The Officer - IT Infrastructure is responsible to perform thorough testing before installing software, apply patches/upgrades, manage file systems, monitor performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools.

Key Responsibilities:

• Perform thorough testing before installing software, apply patches/upgrades, manage file systems, monitor performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools.
• System failure analysis and recovery.
• Hardware/software configuration and management.
• Technical support and general troubleshooting.
• Administer high availability/cluster architecture (Veritas Infoscale etc.).
• Administer storage and NetBackup.
• Space capacity planning on storage/servers.
• Manage and lead hardware and software migration and upgrade efforts of varying size and complexity.
• Manage IBM WebSphere.
• System Access Review.
• Technical Project Management.

Prerequisites:

• University degree in Computer Science, Computer Engineering or similar field.
• Required experience as UNIX AIX and/or Solaris and/ or RedHat Linux system administrator (minimum 1 years).
• Experience in the following areas is an advantage.
  • Storage replication
  • Experience in IBM p series
  • Oracle RDBMS/ MS SQL rdbms

Skills:

• Knowledge of UNIX and LINUX operating systems, storage environments, file systems, network protocols.
• Familiarity with UNIX, and LINUX shell scripting.
• Desirable experience with Oracle Database Server, MS SQL Server (Always on Availability Groups etc.), Mongo DB or MySQL.
• Understanding database design, implementation, troubleshooting and maintenance will be a plus.
• Good Understanding of backup procedures and storage management.
• Excellent troubleshooting skills.
• Critical thinker and problem-solving skills.
• Team player.

The deadline for application is 24 January 2025.

We are seeking a highly motivated and organized individual to join our team as Coordinator in Credit Service Unit.

This opportunity is a key role in our organisation and comprise of the following attributes and competencies:

If you are passionate about credit documentation and are looking for an exciting opportunity to make a significant impact in a fast-paced organisation, we encourage you to apply for this role.

• The running of the day to day operations, performing accurately and efficiently.
• Be a leader and provide support and guidance to the team for the achievement of the department.
• Ensure adherence to established guidelines and procedures of the bank.
• Deliver exceptional level of client satisfaction to both internal and external customers.

Key Responsibilities:

• Review and tally Letters of Offer/Sanction letters with approval paper, ensuring that all conditions are met prior/post disbursement of facilities granted to customers of the different segments of the bank, namely:
  • Retail Banking
  • SME Banking
  • Business Banking
  • Corporate Banking
  • International Banking
• Communicate effectively with stakeholders (internal and external) both verbally and in writing to resolve issues.
• Participate in continuous improvement initiatives to enhance processes, procedures and performance.
• Plan daily work, ensuring smooth running of the department .
• Effect daily reporting on processing and escalate issues to Senior Manager.
• Proactively manage operational risk and issues and address them in a timely manner.
• Ensure accuracy and timeliness in the completion of all files processing.
• Coach and motivate team members to ensure Employee Engagement Level.
• Prepare and develop work strategies, goals and KPI’s to measure the progress of the department.
• Independently prioritizes workflow and works with the team to ensure requests are addressed on time.
• Standardize procedures to improve efficiency.
• Interact with the different departments, including sales staff and management.

Prerequisites:

• Academic requirements and professional experience.
• Bachelor's degree in banking/business administration with a minimum of 5 years of experience or a minimum of 15 years of experience in a specific field/similar position.

Skills:

• Proven experience in documentation and pre-compliance for Retail/Business banking / Corporate/SME/International Banking/Leasing.
• Proficiency in Microsoft Office especially EXCEL, Powerpoint among others.
• Problem-solving skills and ability to work under pressure.
• Excellent communication and interpersonal skills.
• Team player with proven ability to manage multiple responsibilities and demonstrate strong judgement.
• Strong strategic vision, coupled with leadership skills.
• Strong reporting skills and proficiency in data analysis.
• Strong analytical abilities and time management skills.

The deadline for application is 24 January 2024.

The Relationship Manager will be responsible for developing and maintaining relationships with a portfolio of SME Banking customers and be key personnel within customer companies. He/She will need to conduct business reviews, sales research, customer relationship development using market and industry information and risk management for the portfolio to ensure clients are satisfied with their products and services and promote cross-selling.

Key Responsibilities:

The key responsibilities are not limited to the following:

• Maintain and improve good customer service.
• Conducting business reviews to ensure customers are satisfied with their products and services.
• Conduct all sales & service activities within the Risk & Compliance parameters as defined by the bank.
• Acquire New to Bank (NTB) customers through proactive sales calling/meetings/Site visits based on defined objectives.
• Cross -offer solutions as & when appropriate in helping towards improving the bank's offerings.
• To monitor the Bank’s performance against service level agreements and flagging potential issues.
• Carry out follow-ups on excess, arrears and expired facilities as well as take appropriate actions.
• Manage a portfolio of customers with a view of developing mutually beneficial business opportunities.
• Conduct regular client visits for relationship building, retention & growth of wallet share.
• To provide quality banking experience and service to customers.
• Maintain relationship plans for all customers.
• Prepare credit proposals or reviews and submit recommendations to the appropriate approval committee.
• Implement and maintain complete control aspects i.e. financial analysis of statements of accounts, documentation, and periodical client visits call reports.

Prerequisites:

• Preferably a graduate in a field acceptable to the Bank.
• A detailed knowledge of the SME & Business Banking set of products as well as a broad understanding of products available in the Bank.
• Having 2-5 years Banking experience.

Skills & Competencies:

• Understanding of Business, Government and Industry Processes.
• Good planning, organizing and problem-solving skills coupled with the outstanding communication and interpersonal skills.
• Strong credit, accounting, analytical skills and report writing skills.
• Strong at delivering high level of customer satisfaction, able to apply sound judgments to varying issues, highly attentive to details and able to meet tight deadlines.

The deadline for application is 24 January 2025.

The Operator is responsible of key tasks such as end-of-day batch runs, generation and printing of statements and reports as well as monitoring of 24 X 7 application services.

KEY RESPONSIBILITIES:

• Monitoring activity and access of the Data Centre and its operations section to ensure that there is compliance of security policies.
• Monitor ATMs, servers, storage, logs and error reports.
• Perform system and application backups.
• Monitor system console for error messages, log and escalate problem to ICT administrator.
• Monitoring DC/UPS room as per instruction/checklists
• Coordinate with other system administrators to guarantee that uptime is maximized so that the Data Centre can provide quality services.
• Attend client’s queries after office hours and escalate to concerned department.
• Attend queries pertaining to Debit / Credit cards.
• Handle all customer queries efficiently.

PREREQUISITES:

• Candidate should have a diploma in Information Technology from a recognized institution or any qualification accepted by the bank.
• Alternatively, candidate may have 2 A levels plus advanced level certificate in IT or acceptable work experience in IT field.
• Candidate should preferably have some experience in the same field.

SKILLS:

• Willing to work on shifts as Data Centres work round-the-clock.
• Ability to provide an appropriate level of attention to detail and accuracy in a fast-paced, process driven environment.
• Ability to multitask.
• Good verbal and written communication skills.
• Planning, Organising and reporting.
• Process and quality driven with high attention to detail.
• Problem solving and solution oriented.

Deadline: 24 January 2025

The Relationship Manager will be responsible for developing and maintaining relationships with a portfolio of Retail Banking customers.

Key Responsibilities:

• Maintain and improve upon the service delivery to Retail and SME customers specifically to the allocated customer’s portfolio and generally to all customers/prospects of the Bank.
• Conduct business reviews to ensure customers are satisfied with their products and services.
• Conduct all sales & services activities within the Risk & Compliance parameters as defined by the bank.
• Acquire New To Bank (NTB) customers through proactive sales calling/meetings/site visits based on defined objectives.
• Cross-offer solutions as and when appropriate in helping towards improving the bank's offerings. Monitor the bank’s performance against service level agreements and flag potential issues.
• Carry out follow-ups on excess, arrears and expired facilities as well as take appropriate actions. Manage a portfolio of SME customers with a view of developing mutually beneficial business opportunities.
• Conduct regular client visits for relationship building, retention and growth of wallet share.
• Provide quality banking experience and service to customers.
• Develop and maintain close working relationships with customer service teams to ensure that both Retail & SME clients are managed within agreed service levels.
• Prepare credit proposals or reviews and submit recommendations to the appropriate approval committee.
• Implement and keep complete control aspects i.e. financial analysis of statements of accounts, documentation, and periodical client visits call reports.

Prerequisites:

• Preferably a graduate in a field acceptable to the bank.
• A detailed knowledge of the SME & Business Banking set of products as well as a broad understanding of products available in the bank.
• Having 2-5 years of banking experience.

Skills:

• Understand business, government and industry processes.
• Good planning, organizing and problem-solving skills coupled with outstanding communication and interpersonal skills.
• Strong credit, accounting, analytical skills and report-writing skills.
• Strong at delivering high levels of customer satisfaction, able to apply sound judgments to varying issues, highly attentive to details and able to meet tight deadlines.

The deadline for application is 20 January 2025.