Careers We bank on talented and skilled champions

The Associate – Call Centre is responsible for providing first line support to customers contacting the bank by phone, e-mail and other channels in a professional and timely manner and ensure at all times to protect the bank’s image and contribute in the achievement of the bank ‘s goals and objectives. 

Key Responsibilities:

• Handle inbound and outbound calls in a professional, courteous and timely manner.
• Respond to customer inquiries related to accounts, transactions, cards and digital banking products
• Resolve customer complaints and escalate complex issues to the appropriate department
• Provide accurate information on banking products, services, fees, etc.
• Ensure strict compliance with security, confidentiality and regulatory requirements (e.g. data protection, etc.)
• Update and maintain accurate records, statistics, etc.
• Identify opportunities to promote relevant banking products and services (cross selling / upselling).
• Maintain high standards of customer experience and meet service level targets.
• Handle queries / requests on Internet Banking, MauBank WithMe, etc., as well as MauBank Cards – Activation, Unlock PIN, Stop Card, card queries, etc.

Prerequisites:

• Minimum qualifications: Higher School Certificate (HSC) or equivalent
• Minimum 1 year experience in a Call Centre / BPO / Customer service role.
• Experience of having worked in a bank or any financial institution would be an advantage.
• Excellent communications skills (both verbal and written). Fluency in English and French.
• Strong listening skills and customer–oriented mindset.
• Good problem solving and conflict resolution abilities.
• Willingness to work on shifts, including week ends and public holidays.

Skills:

• Good Communications Skills, both in English and French.
• Active listening skills – ability to fully understand customer needs / concerns
• Strong focus on delivering excellent customer experience & building customer satisfaction.
• Problem Solving and Analysis – Ability to analyze issues quickly and provide effective solutions.
• Prompt and good time keeper
• Able to create a positive interaction with customers
• Patient and polite – ability to build rapport, show empathy and handle different types of customers
• Ability to remain calm and professional under pressure or when handling difficult customers
• Ability to collaborate effectively with colleagues and support team objectives.

The deadline for application is 20 April 2026.

The Trainee - Operations will play an important role in supporting daily operational activities, contributing to process improvements, and gaining hands-on experience in a fast-paced environment. This opportunity is ideal for individuals eager to learn, grow, and build a strong foundation in operational functions.

KEY RESPONSIBILITIES:

• Daily deal reconciliation.
• CRR deposit base daily compilation.
• Monitoring of FX deal on mail above USD20k for BOM reporting.
• Reconciliation of accounts.
• Balancing of schedules.
• Scanning, Records keeping /filing, Mailing items.
• Monitoring of Registration of Security/Mortgage documents.
• Preparation of letters for Credit Services.
• Preparation of Credit Files.
• Creation of import loans, disbursement, pay off, etc.
• Processing of remittances, in MUR or FCY.
• Process transactions in MUR and cross/multi currencies.
• Monitor cash deposits and CIT for Business Centers.

PREREQUISITES:

• Minimum School Certificate
• Positive attitude and willingness to learn.
• Good communication and interpersonal skills.
• Ability to work in a team.
• Basic computer literacy (MS Office).
• Punctual, reliable, and committed throughout the 11-month training period.
• Ability to follow instructions and adapt to a fast-paced environment.

SKILLS:

• Organizational Skills
• Attention to detail
• Communication Skills

The deadline for application is 20 April 2026.

The Health & Safety Trainee will support the implementation, monitoring, and continuous improvement of the Bank’s Health and Safety framework. The role provides hands-on exposure to workplace safety practices, regulatory compliance, and risk mitigation within a corporate banking environment.

KEY RESPONSIBILITIES:

The key responsibilities are not limited to the following:

• Assist in ensuring compliance with the Occupational Safety and Health Act (OSHA) Mauritius and other relevant regulatory requirements.
• Support the development, review, and implementation of health and safety policies, procedures, and guidelines.
• Participate in workplace risk assessments, hazard identification, and incident investigations.
• Maintain and update health and safety records, reports, and documentation.
• Assist in organizing health and safety training sessions, awareness campaigns, and emergency drills (e.g., fire evacuation).
• Conduct routine inspections of office premises to identify unsafe conditions or practices.
• Support the monitoring of corrective and preventive actions following incidents or audits.
• Conduct and organize various safety promotional activities such as fire drills, safety committees, blood donation, safety and health week.
• Prepare monthly health and safety report.
• Provide administrative support related to health and safety initiatives and reporting.
• Assist with other cognate duties

PREREQUISITES:

• Currently pursuing or recently completed a diploma/degree in Occupational Health & Safety, Environmental Health, Risk Management, or a related field.
• Basic understanding of workplace health and safety regulations in Mauritius is an advantage
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint)

SKILLS:

• Strong attention to detail and analytical skills
• Good communication and interpersonal abilities
• Ability to handle confidential information with discretion
• Organizational and time management skills
• Very good written and oral communication skills in English.

The deadline for application is 13 April 2026.