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Associate - Business Banking

The Associate – Business Banking is responsible to assist the Business Banking to provide exceptional customer service to all business customers and handle all their queries/requests or concerns ensuring service levels acceptable to the bank.

Main duties



  • Deal with local payments including Internal Transfers, Macss Transfers, Salary Payments after performing the necessary KYC checks
  • Deal with inward and outward payments (including obtaining necessary customer authorities)
  • Communicate with customer in a proper business language and corporate ethics.
  • Act as principal point of contact in Client Managers’ absence – deal with query if able and within responsibility or record details of query for Client Managers or refer to the Supervisor.
  • Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures
  • Collate customer information on servicing performance for Relationship Managers (including volume of transactions and income)


Prerequisites



  • HSC + 1 year experience as an associate in a Banking environment (including Retail Banking experience) OR
  • Degree in Banking from a recognized institution


Skills



  • Customer focused- Ability to respond to customer needs and evaluate customer satisfaction while actively striving to provide excellent service
  • Strong Knowledge of bank products and services.
  • Proficient computer skills.
  • Effective communication skill, both oral and written.
  • Ability to excel quality standards for services, and assess customer satisfaction
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