You receive a message asking you to click a link, update your details, open an attachment or make a payment. The message may look genuine but lead to a fake website designed to steal your information. These attempts are often called phishing.

Do not follow suspicious links or reply with personal information.

Someone may call claiming to represent MauBank, another bank or a trusted organisation. They may say they are from a fraud or security team and need your OTP, password or a transfer to secure your account.

Do not click on suspicious links or provide any information.

Fraudsters may use MauBank’s name, logo or images to promote fake loans or direct you to unofficial WhatsApp numbers, social media accounts or websites.

Always verify the legitimacy of the offer through MauBank’s official channels such as our website, official social media accounts. In case of doubt, get in touch with our Contact Centre.

A fraudster may arrange for your mobile number to be transferred to another SIM card. This can allow them to receive your calls and SMS messages, including OTPs, which may then be used to access your accounts.

Contact your mobile service provider and the Bank immediately if you notice any unusual loss of mobile network service or suspect that your SIM has been compromised.

A fraudster may convince you to install an application or software on your phone or computer, often claiming that they need to help you solve a technical or banking problem. This may allow them to see your screen, access your information or even control your device.


Do not install software or share your screen at the request of an unsolicited caller. If you have already granted access, disconnect the device from the internet and contact MauBank immediately. 

Fraudsters may use fake QR codes that direct you to a fraudulent website or payment page that looks genuine. You may then be asked to enter your banking or card details or unknowingly make a payment to a fraudster. Only scan QR codes from trusted sources and always check the website or payment details before proceeding.

A fraudster may pretend to be a company, supplier or someone you normally pay and inform you that their bank details have changed. You may then be asked to make a genuine payment to a different bank account controlled by the fraudster. Always verify any change in bank account details directly with the recipient using a trusted contact number.

Fraudsters may promote fake investments, cryptocurrency opportunities or trading platforms, often promising quick or unusually high returns. They may pretend to be financial advisers and persuade you to transfer money or continue investing larger amounts. You may be pressured to invest quickly or pay additional fees to withdraw funds.

Be cautious of investment opportunities that promise guaranteed or unusually high returns. 

Be cautious if you are pressured to invest quickly, send more money or pay additional fees to withdraw funds

Someone your meet online may build a relationship with you over time to gain your trust. They may eventually ask you for money, often claiming to need help with an emergency, travel expenses, medical costs or another personal situation. Never send money or share banking information with someone you have only met online.

Fraudsters may use Artificial Intelligence to create convincing voices, images or videos that imitate a relative, colleague or another trusted person. These may be used to make an urgent request for money or sensitive information appear genuine. If you receive an unusual or urgent request, verify it directly with the person through another trusted channel.

Someone may ask you to receive money into your bank account and then transfer it to another account, sometimes presenting it as a job, commission, favour or business opportunity. The money may come from fraud or other illegal activities. Never allow anyone to use your bank account to receive or transfer money on their behalf.

Fraudsters may use stolen passwords, phishing, SIM swaps or other methods to gain access to your banking, email or other online accounts. Once inside, they may change your details, make transactions or prevent you from accessing your account. Use strong passwords, protect your OTPs and contact the Bank immediately if you notice any unusual activity on your account.

A fraudster may trick you into making a bank transfer yourself by convincing you that the payment is genuine or necessary. You may believe you are paying a trusted person, company or “safe account”, when the money is actually being sent to the fraudster. Always verify the recipient and payment details before authorising a transfer.