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Associate – Operations

The Associate - Operations is responsible for executing all the day-to-day activities/ tasks of the different units within Operations Management. This role serves as a maker and supports seniors or other colleagues to ensure proper data capture, task execution, and filing and scanning of customers' applications in accordance with the bank’s processes, procedures & policies. Applications are invited from suitably qualified candidates for the position on a fixed-term contract basis for a period of eleven (11) months.

Main duties



The key responsibilities are not limited to the following:

 

  • Ensure account opening / reviewing procedures are followed at all times and customer data is properly captured on account opening/product forms and systems.
  • Ensure that complete set of KYC documents are submitted by customers & perform account maintenance, product registration, signature and document scanning, monitor renewal/ dormant/ abandoned and closed accounts.
  • Diligently ensure Data integrity and consistency with respect to all Data on system.
  • Ensure to abide by procedures in place and meet the defined SLA for all activities performed within Operations.
  • To ensure all KYC and Money Laundering requirements are being followed.
  • Ensure confidentiality is maintained at all times.
  • To make regular checks and record/report findings.              
  • Provide assistance during audits and projects
  • Strive to exceed all performance targets
  • Promote open and honest communication
  • Scanning, Records keeping /filing, Mailing items.
  • Any other ad hoc duties


Prerequisites



  • Candidate should have at least a SC/HSC or diploma/degree in Banking or Finance from a recognized institution or any relevant field acceptable by the bank.


Skills



  • Team player who enjoys working in a team environment
  • Maintain confidentiality of information, be ethical and conducting business with good corporate governance.
  • Ability to work under pressure and follow instructions when required
  • Demonstrate adherence to the values of the bank and maintain a good attitude towards work.
  • Can be trusted with confidential information.
  • Analytical, proactive and solution oriented.
  • Ability to discern risk issues and escalate as appropriate.
  • Ability to provide an appropriate level of attention to detail and accuracy in a fast-paced, process driven environment.
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