Main duties

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Keeping a clean, organized work area and a professional appearance.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.
• To proactively promote and cross sell the banks products and services with the branch setup and identify current and prospective sales opportunities while getting involved in additional marketing activities.
• Ensure that customers’ confidential information is properly protected and only used for official purposes.
• To ensure all KYC, Money Laundering, Fraud prevention and Health & Safety guidelines/requirements are adhered at all times being followed by self and teammates.

Prerequisites

• Minimum HSC is must or alternatively a degree in Finance or Banking and Finance from a recognized institution.
• Previous working experience with a bank or financial institution would be an advantage.
• Security conscious.
• Sales / target oriented.
• Ability to provide an appropriate level of attention to detail and accuracy in a fast-paced, process driven environment.
• Ability to work accurately efficiently under pressure & without constant supervision.
• Ability to meet & excel quality standards for services, and assess customer satisfaction.

Skills

• Good interpersonal skills.
• Positive attitude.
• Team player.
• Customer focused.
• Ability to assess customer needs and solution oriented.
• Active Listener.