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Client Manager – Business Banking

The Client Manager – Business Banking will be the main point of contact for customers dealing with a range of requests and any overflow of work, thus monitoring company performance against service level agreements and flagging potential issues.

Main duties



  • Maintain Relationship Plans for all customers in the portfolio such that contact with customer is prioritized.
  • Assist the Relationship Manager to service all customers.
  • Conduct annual and interim reviews of customers borrowing facilities.
  • Prepare sales/credit notes.
  • Carry out follow-ups on excesses, arrears and expired facilities as well as take appropriate actions in consultation with Relationship Managers.
  • Assist Relationship Managers by providing support to portfolios management of Business Banking clients and daily maintenance of accounts / customer liaison.
  • Consistently provide exceptional customer service to Business Banking clients and ensure timely transaction processing and service delivery.
  • Conduct financial reviews with clients to generate quality leads for Relationship Managers.
  • Identify opportunities and employ the best strategies and product to cater to client’s needs.
  • To be fully aware of external regulatory and legal requirements and internal policy, risk and control environment and adhere to all related guidance and processes.


Prerequisites



  • Bachelor's degree in business, or a related field acceptable to the bank
  • Experience in sales, business development, customer service, or management
  • A detailed knowledge of the Business Banking & commercial set of products as well as a broad understanding of products available in the Bank
  • Thorough understanding of Regulatory guidelines and credit risk policies


Skills



  • A detailed understanding of Regulatory guidelines and credit risk policies, banking regulations, guidelines, policies and procedures.
  • Strong at delivering high level of customer satisfaction, able to aptly apply sound judgements to varying issues, highly attentive to details and able to meet tight deadlines.
  • Strong computer proficiency with Microsoft Office.
  • Excellent oral and written communication skills, ability to convey information effectively and convincingly to all levels.
  • Ability to drive business and deliver strong results.
  • Strong credit, accounting, analytical skills and report writing skills
  • Ability to work under pressure.
  • High levels of integrity and confidentiality
  • Relationship Management
  • Problem Solving and Analysis
  • High interpersonal skills
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