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Associate - Card Operations

The Associate - Card Operations will assist in the day-to day operations and ensure that all processes are handled in an effective and efficient manner.

Main duties



  • Creation and maintenance of the customers’ card and Ebanking accounts
  • Provide support to customers and attend to queries in a timely manner
  • Monitor card transactions for the enhancement of customer service
  • Monthly renewal of Cards
  • Printing/Verification of credit card statement
  • Card embossing and PIN mailer printing
  • Refund and record keeping of prepaid cards
  • Project Implementation-Testing (UAT)
  • Scanning and filling of documents
  • Processing/maintenance of Alert subscription
  • Management of stock card/pin/token
  • Dispute management and processing
  • Reconciliation of card transactions
  • Processing of monthly credit card repayment and all related fees
  • Send statistics reports on a daily, weekly and monthly basis
  • Preparation of Visa International Operating Certificate on a Quarterly Basis
  • Preparation of  MasterCard Quarterly return
  • Conduct LAT reporting on Mastercard on quarterly basis
  • Proceed with submission of prepaid abandoned funds to BOM
  • Preparation of Statement of Electronic Banking Transaction on a Monthly Basis


Prerequisites



  • HSC or an alternative qualification from a recognized institution in a field of study relevant to the scope of work and acceptable to the Bank.
  • Candidate should have a minimum of 1 year of experience in the banking field.


Skills



  • Attentive to details and deadline driven, as well as ability to multitask and work under pressure.
  • A detailed understanding of Regulatory guidelines and internal policies
  • Good working knowledge of regulations within the banking and financial sector
  • Excellent working knowledge of MS Word & Excel tools
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