Main duties

• Execute account opening within the respective timeframe.
• Ensure all types of account maintenance are effected in a timely manner.
• Provide support to customers regarding queries on Internet banking, bank statement balance, audit confirmation and debit card application.
• Respond to queries from internal departments.
• Attend calls from customers.
• Prepare sales reports for the business unit.
• Ensure follow-up is done to clear logged items in the Tracking Management System.
• Monitoring the status of zero balance on opened accounts.
• Monitoring the level of account opening and maintenance through an Excel worksheet.
• To ensure all KYC and Money Laundering requirements are being followed. To make regular checks and record/report findings.
• Ensure all proper documentation and compliance (AML etc.) as required for customer & merchant sign-up and process for approvals.
• To ensure familiarity with the Money Laundering, Fraud Prevention and Health & Safety guidelines.
• To ensure that the department/unit complies with all financial regulations as set out by all regulatory bodies.
• To ensure all banking policies and procedures are adhered to at all times.
• Maintain compliance standards and adhere to banking procedures.
• Work with audit, compliance and the regulatory framework in order to achieve a high-quality, compliant portfolio of client relationships.

Prerequisites

• Preferably a graduate or a degree in any field acceptable to the bank.
• Good Knowledge of the International Banking & commercial set of products as well as a broad understanding of products available in the bank.
• Good understanding of tools such as World-Check.

Skills

• Good knowledge of Excel and Word Processing tools.
• Good planning and organizing skills.
• Excellent oral and written communication skills
• Ability to work under pressure.
• High levels of integrity and confidentiality.