Main duties

• Coordinate daily transport and mailing operations, including vehicle scheduling, driver assignments, collections, dispatches, deliveries, and the handling of incoming and outgoing mail and documents.
• Plan and monitor deliveries and routes to ensure the timely, safe, and cost-effective movement of products, documents, mail, and other items.
• Manage fleet operations by monitoring vehicle availability, condition, utilization, maintenance, inspections, licensing, insurance, and overall operational readiness.
• Coordinate and monitor drivers, including schedules, attendance, leave, assignments, documentation, performance, and compliance with company policies and applicable road traffic regulations.
• Ensure health, safety, and regulatory compliance across all transport and mailing activities, including vehicle inspections, driver requirements, safety procedures, and statutory obligations.
• Monitor fuel consumption, vehicle operating costs, and transport expenses, identifying opportunities to improve efficiency and reduce operational costs.
• Coordinate the mailing and courier function, ensuring that correspondence, parcels, documents, and other items are accurately recorded, securely handled, and dispatched or delivered within required timelines.
• Resolve operational issues relating to vehicle breakdowns, delivery delays, accidents, incidents, missing or delayed mail, and other transport or mailing-related matters, implementing appropriate corrective actions.
• Maintain accurate records and prepare operational reports covering fleet availability, maintenance, fuel consumption, driver compliance, deliveries, mailing activities, expenses, and key performance indicators.
• Liaise with internal and external stakeholders, including warehouse and sales teams, drivers, customers, suppliers, courier providers, and service providers, to ensure efficient transport and mailing operations.

Prerequisites

• Diploma/ Degree in Logistics, Transport Management, Supply Chain Management, Business Administration, or a related field which is acceptable by the Board.
• Minimum 3 years of relevant experience in transport, logistics, fleet management, distribution, or a similar operational role.
• Proven experience in coordinating drivers, vehicles, deliveries, and fleet operations.
• Experience in mailing, courier, dispatch, or document-handling as well as logistics operations will be an advantage.
• Good Knowledge of road traffic legislation, transport regulations, fleet management, and health and safety requirements.
• Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook.
• Experience using fleet, transport, logistics, or tracking management systems will be an advantage.
• Valid & clean driving license appropriate to the company’s operational requirements will be an advantage.
• Ability and willingness to work flexible hours, including early mornings, evenings, weekends, or public holidays when operational requirements demand.

Skills

• Strong planning, scheduling, and organisational skills.
• Excellent coordination and time-management skills.
• Strong problem-solving and decision-making abilities.
• Good knowledge of fleet and transport operations.
• Good analytical and numerical skills, particularly for monitoring fuel consumption, costs, vehicle utilisation, and operational performance.
• Strong communication and interpersonal skills, with the ability to liaise effectively with drivers, employees, customers, suppliers, and service providers.
• Ability to manage and supervise drivers and ensure compliance with company procedures and safety requirements.
• Strong record-keeping and reporting skills with a high level of attention to detail.
• Ability to work under pressure, manage competing priorities, and meet strict delivery deadlines.
• High level of integrity, accountability, confidentiality, and safety awareness.
• Proactive, practical, and solution-oriented approach to operational challenges.
• Strong customer-service orientation and commitment to service quality.